Eye tests in Heswall

No. We use state of the art technology and non-invasive techniques to carry out your eye test. Our professionally trained staff will guide you through the process at every step and will be happy to answer any questions you have.

You may be entitled to a free eye examination for a number of reasons. Some of these include: if you are aged 60 or over suffer from diabetes or glaucoma you're aged 16 and under or if you are aged 16, 17 or 18 and in full-time education. For more information on NHS entitlements please check their website.

The length of an eye examination varies depending on the patient being examined but a typical test usually lasts between 25-35 minutes.

You can call or email the practice to book your eye exam. Head to the Contact Us page to view our contact information.

If you're an existing patient at Eye 2 Eye Opticians in Heswall, don't worry. All prescription records are kept on file so there is no need for you to be sure of your prescription. If you're a new patient however, we will have to undergo an eye exam to determine your prescription, unless you have an in-date, valid prescription from a qualified practitioner at another opticians.

If you feel you are suffering from a serious eye problem then we encourage you to get in touch with the practice as soon as possible. You can call us on 0151 342 8328.

If you are: Aged 15 or below - once every year Aged 16-69 years - once every 2 years Aged 70 years and over - every year Diabetic and Glaucoma patients - every year Aged 40 years and over with an immediate relative with Glaucoma - every year The above are general guidelines and more regular eye exams may be required in some cases. Your optician will always advise you of this. Please contact Eye 2 Eye Opticians in Heswall if you are still unsure.

You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.

We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website. Last updated: April 2022

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You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below.

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The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products.

In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past health and medication information, your examination results, payment details and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care.

We hope that we have been able to explain how we handle your personal data. If, however, you have any questions about this Privacy Notice or the information we hold about you, you can reach Eye 2 Eye Opticians via details below or on the 'Contact Us' page.